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It has always been a challenge to recruit and retain laundry industry employees, but never more so than in the past few years. Rising wage and benefits expectations, competition from the likes of Walmart and Amazon, pandemic precautions, the “Great Resignation of 2021,” changes in workforce demographics, and more are all affecting human resources departments ... Read more
The goal of every service program is retaining customers and renewing contracts. But if your teams customer management skills are not keeping pace with the new service landscape and ever-increasing advances in new sales and marketing techniques, you might be seeing your service goals become more difficult and far less successful than in the past. ... Read more
Hundreds of our members who have attended the CSC sales training programs have experienced significant improvements in their close rates, improved competitive messaging and shortened sales cycles. Why? Because this highly rated program focuses on shifting the mindset of your sales team into tactical selling that actually works! Common Framework The message is geared for ... Read more
Whether it’s a boardroom, locker room, or classroom, this workshop helps anyone wanting to connect their professional and personal goals to a bigger purpose and vision. Megan will guide participants to develop a deeper understanding of why they perform the way they do. Leveraging this understanding and learning how they are naturally wired allows participants ... Read more
Emotional Intelligence (EQ) What would other people who are close to you say about you? How aware are you of your emotions and how you come across to others? How aware are you of other people’s feelings? How well do you manage your emotions and behavior? Emotional intelligence (EQ) is the ability to be aware ... Read more
We are excited to announce the agenda for our May 12 & 13 SECURE Group meeting in Denver, CO. The meeting features a morning tour of Service Uniform followed by an afternoon session on Emotional Intelligence. Please see the agenda for full details. The mission of SECURE Groups is to help participating Member companies maximize ... Read more
What is SMART? CSCNetwork SMART Group is an opportunity for members to build relationships, stay abreast of sales and marketing trends and gain insight into critical industry challenges — all while enjoying destinations that change throughout the year! At SMART Salt Lake, our goal is to bring you actionable insight and industry knowledge to improve your ... Read more
CSC’s Service Management Seminar teaches the updated skills, techniques, and methods that are shared by our industry’s most successful service managers. This seminar offers a unique and exclusive opportunity to bring your service management team up-to-speed on such important topics as handling difficult customers, dealing with stress, motivating others, finding new RSRs, renewing accounts, obtaining ... Read more
What is SOAPP? CSCNetwork's SOAPP Group is an opportunity for members to build relationships, stay abreast of opportunities and challenges in the area of production, develop best practices and gain insight into critical industry issues — all while enjoying destinations that change throughout the year!