It has always been a challenge to recruit and retain laundry industry employees, but never more so than in the past few years. Rising wage and benefits expectations, competition from the likes of Walmart and Amazon, pandemic precautions, the “Great Resignation of 2021,” changes in workforce demographics, and more are all affecting human resources departments ... Read more

The goal of every service program is retaining customers and renewing contracts. But if your teams customer management skills are not keeping pace with the new service landscape and ever-increasing advances in new sales and marketing techniques, you might be seeing your service goals become more difficult and far less successful than in the past. ... Read more

Hundreds of our members who have attended the CSC sales training programs have experienced significant improvements in their close rates, improved competitive messaging and shortened sales cycles. Why? Because this highly rated program focuses on shifting the mindset of your sales team into tactical selling that actually works! Common Framework The message is geared for ... Read more

Emotional Intelligence (EQ) What would other people who are close to you say about you? How aware are you of your emotions and how you come across to others? How aware are you of other people’s feelings? How well do you manage your emotions and behavior? Emotional intelligence (EQ) is the ability to be aware ... Read more