Training

The goal of every service program is retaining customers and renewing contracts. But if your teams customer management skills are not keeping pace with the new service landscape and ever-increasing advances in new sales and marketing techniques, you might be seeing your service goals become more difficult and far less successful than in the past. ... Read more

Hundreds of our members who have attended the CSC sales training programs have experienced significant improvements in their close rates, improved competitive messaging and shortened sales cycles. Why? Because this highly rated program focuses on shifting the mindset of your sales team into tactical selling that actually works! Common Framework The message is geared for ... Read more

Emotional Intelligence (EQ) What would other people who are close to you say about you? How aware are you of your emotions and how you come across to others? How aware are you of other people’s feelings? How well do you manage your emotions and behavior? Emotional intelligence (EQ) is the ability to be aware ... Read more

What is SMART? CSCNetwork SMART Group is an opportunity for members to build relationships, stay abreast of sales and marketing trends and gain insight into critical industry challenges — all while enjoying destinations that change throughout the year! At SMART Salt Lake, our goal is to bring you actionable insight and industry knowledge to improve your ... Read more

CSC’s Service Management Seminar teaches the updated skills, techniques, and methods that are shared by our industry’s most successful service managers. This seminar offers a unique and exclusive opportunity to bring your service management team up-to-speed on such important topics as handling difficult customers, dealing with stress, motivating others, finding new RSRs, renewing accounts, obtaining ... Read more

What is SOAPP? CSCNetwork's SOAPP Group is an opportunity for members to build relationships, stay abreast of opportunities and challenges in the area of production, develop best practices and gain insight into critical industry issues — all while enjoying destinations that change throughout the year! 

What is SECURE? The mission of the CSCNetwork SECURE Group is to help participating member companies maximize growth and profits through their service departments and existing customer base. Who Should Attend? Intended for service directors and managers, but also relevant to general managers and owners, the CSC SECURE Group help identify common opportunities while developing ... Read more

If your company needs to increase revenue through upselling, this is a must-attend session for your service leadership team. Learn proven and successful ‘hands-on’ approaches to grow income with existing customers. Let’s face it; RSRs are hired for their service acumen, not their sales skills. People buy from people, so the ability to build and ... Read more

November 14 & 15, 2022 | Chicago, IL Complimentary Meeting Join Us for High-Impact Discussions with Sean O'Brien & Mark Kowalski! Meeting Agenda Register Here

Introducing the new CSC Service Certification for Service Leadership - the CSC Service Institute for Industry Service Management. Formerly known as Coaches Clinic by Performance Matters, this collaboration aims to provide top-notch training and development to Service teams. The CSC Service Institute is a Certified Service Training process that assists Member Service Management in building ... Read more