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If your company needs to increase revenue through upselling, this is a must-attend session for your service leadership team. Learn proven and successful ‘hands-on’ approaches to grow income with existing customers. Let’s face it; RSRs are hired for their service acumen, not their sales skills. People buy from people, so the ability to build and ... Read more
November 14 & 15, 2022 | Chicago, IL Complimentary Meeting Join Us for High-Impact Discussions with Sean O'Brien & Mark Kowalski! Meeting Agenda Register Here
Introducing the new CSC Service Certification for Service Leadership - the CSC Service Institute for Industry Service Management. Formerly known as Coaches Clinic by Performance Matters, this collaboration aims to provide top-notch training and development to Service teams. The CSC Service Institute is a Certified Service Training process that assists Member Service Management in building ... Read more
Join Us in Denver, CO | September 12 & 13, 2024 AUTHENTIC LEADERSHIP IN ACTION The Presenter: Kari Knutson, Denver Training Group In this engaging course, participants craft their own personal definition of leadership. They will also learn about positional and personal leadership and the Six Styles of Leadership by Daniel Goleman to analyze how ... Read more
The CSC Service Institute for Industry Service Management, formerly known as Coaches Clinic by Performance Matters, is a multi-level Certified Service Training that aims to provide top-notch training and development to Service Teams. This strategic process offered assists Member Service Management in improving teams and implementing the best Route Service training practices and strategies within ... Read more
Join Us in Houston, TX | September 26 & 27, 2024 PLANT TOUR | ACE IMAGEWEAR TX SOAPP Group, don’t miss this exciting opportunity to tour Ace ImageWear TX this September! As a family-owned business since 1932, Ace ImageWear has an impressive operation, processing over 120,000 pounds of laundry weekly with a dedicated team of ... Read more
Growing Route Revenue Through Account Penetration Presented by: Andrew Buchheit and Levi Nix Matting is one of the most profitable items in the textile laundry plant. This product category can often be viewed as a reactive sales approach vs proactive. In this presentation, we will review how to cross-sell existing customers, identify and close more ... Read more
Navigating the Bermuda Triangle of the ADA, Workers' Compensation, and the FMLA Presented by Scott Kamins, Offit Kurman, P.A. In this session, we will explore the intersection of these three often troubling and seemingly conflicting legal areas, including how these laws interact, the respective obligations of employers and employees, when the duty to accommodate and engage ... Read more
Join Us in Phoenix, AX | January 9 and 10, 2025
Join us in New Orleans, LA | January 16 and 17, 2025