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Breaking Through the Complexity of Recruiting, Selecting & Hiring Today’s Service Professional The pandemic has increased the complexity and difficultly of recruiting and hire service professionals. This session will help you successfully navigate the changing landscape by exploring how the role of the service professional has changed and evolved, how customers’ expectations have shifted, and ... Read more
The goal of every service program is retaining customers and renewing contracts. But if your teams customer management skills are not keeping pace with the new service landscape and ever-increasing advances in new sales and marketing techniques, you might be seeing your service goals become more difficult and far less successful than in the past. ... Read more
Whether it’s a boardroom, locker room, or classroom, this workshop helps anyone wanting to connect their professional and personal goals to a bigger purpose and vision. Megan will guide participants to develop a deeper understanding of why they perform the way they do. Leveraging this understanding and learning how they are naturally wired allows participants ... Read more
We are excited to announce the agenda for our May 12 & 13 SECURE Group meeting in Denver, CO. The meeting features a morning tour of Service Uniform followed by an afternoon session on Emotional Intelligence. Please see the agenda for full details. The mission of SECURE Groups is to help participating Member companies maximize ... Read more
CSC’s Service Management Seminar teaches the updated skills, techniques, and methods that are shared by our industry’s most successful service managers. This seminar offers a unique and exclusive opportunity to bring your service management team up-to-speed on such important topics as handling difficult customers, dealing with stress, motivating others, finding new RSRs, renewing accounts, obtaining ... Read more
What is SECURE? The mission of the CSCNetwork SECURE Group is to help participating member companies maximize growth and profits through their service departments and existing customer base. Who Should Attend? Intended for service directors and managers, but also relevant to general managers and owners, the CSC SECURE Group help identify common opportunities while developing ... Read more
If your company needs to increase revenue through upselling, this is a must-attend session for your service leadership team. Learn proven and successful ‘hands-on’ approaches to grow income with existing customers. Let’s face it; RSRs are hired for their service acumen, not their sales skills. People buy from people, so the ability to build and ... Read more
November 14 & 15, 2022 | Chicago, IL Complimentary Meeting Join Us for High-Impact Discussions with Sean O'Brien & Mark Kowalski! Meeting Agenda Register Here