Trainings
Stay Connected. Get Informed.
It’s more important than ever to be able to bring our members timely information. Our trainings are presented by skilled professionals and are open to all CSCNetwork Members looking to learn techniques and processes that will help them compete more effectively. Topics Include:
The HR Management Conference brings together a dynamic, supportive community of Human Resource professionals from independent laundries across the country. Held twice annually in different U.S. cities, this interactive day-and-a-half event dives into the most timely and relevant topics in the HR world—everything from employee engagement and performance management to workers comp, FMLA, communication skills, leadership development, and employment regulations. Occasional plant tours and real-world discussions add extra value to each gathering.
The learning doesn’t stop when the conference ends—attendees stay connected year-round through a lively group email where members share insights, ask questions, and support one another through the ever-evolving challenges of HR.
Upcoming Conference:
October 2nd + 3rd, 2025 | San Diego, CA
If you’re an HR Director, HR Manager, or the go-to person for personnel at your company, this group is for you. Want to learn more? Reach out to Ashton Masoud - we’d love to have you join us!
Service Institute - Level 1 Certification Course
The CSC Service Institute Certification for Service Leaders, formerly known as Coaches Clinic by Performance Matters, is a collaboration to provide top-notch training and development for Service team leaders. We have identified topics that help successful service leaders establish a strong foundation and opportunity for growth by building better teams to implement the best Route Service training practices and strategies in their organizations.
We initiate thought-provoking ideas for key aspects of the Service Leader role by reviewing and uncovering opportunities for adjustments or implementation of initiatives, regardless of whether they are new to the role or an industry veteran.
Our unique approach to each topic involves uncovering the 'why' behind our actions. This distinctive training approach builds greater insight and a robust foundation for success before shifting focus to the 'how' and 'when' of our strategies.
A critical responsibility of a Service Leader is to retain and grow revenue, do it all safely, and remain committed to core values. The strategy we are training to uncover WHY we must develop team members' knowledge and skill sets, keep our customers informed about their service with ongoing updates, and focus internally on building our expertise and skill set as team leaders before focusing on successfully retaining and growing revenue.
We have created multiple levels to fit critical content within a 2.5-day time frame of attendance for each session.
Level 1 of the CSC Service Institute by Performance Matters offers a comprehensive curriculum that equips attendees with various skills and knowledge in Leadership, Managing Schedules, Effective Communication, Effective Feedback, Route Rep best practices, Route Rep safety, and more. The takeaway value ensures that each attendee is well-prepared and equipped to excel as a Service Leader.
The following is a high-level topic overview for the 2.5-day training session, providing practical and actionable insights. These insights will empower each attendee to apply their learning in real-world scenarios.
Who Should Attend?
Customer Service Managers, Route Managers, District Managers, General Managers—anyone who oversees, supports, or develops RSRs.
Each session includes engaging discussions, interactive exercises, and peer collaboration, plus time to set SMART goals that drive real results.
If you have questions or want to know if this training is right for you or your team, reach out to Ashton Masoud - we’d love to tell you more!
Service Institute - Level 2 Certification Course
Level 2 of the CSC Service Institute by Performance Matters builds on Level 1 content and encompasses a comprehensive curriculum to enhance attendees' skills and knowledge of conducting interviews, customer account management, customer on-site visits, value-added service, route revenue growth, service agreement extensions, and more. The takeaway value ensures that each attendee is well-prepared and equipped to excel as a Service Leader.
The following is a high-level topic overview for the 2.5-day training session, providing practical and actionable insights. These insights will empower each attendee to apply their learning in real-world scenarios.
Who Should Attend?
Anyone who has completed and graduated from Level 1's Certification Course.
If you have questions or want to know if this training is right for you or your team, reach out to Ashton Masoud - we’d love to tell you more!
By Women, For Women
- Foster professional development through mentorship programs, leadership training, and networking opportunities.
- Create a supportive community for sharing knowledge, experiences, and strategies for success.
- Host regular events such as workshops, guest speaker sessions, and discussions, to promote empowerment and innovation within the industry.
- Advocate for greater visibility and representation of women in leadership roles within the laundry sector.
The goal of WILL is to address the unique challenges women face in the laundry industry and to empower them to reach their full potential as leaders. By creating the group we aim to:
- Promote diversity and inclusivity in leadership positions.
- Build a strong network of women who support and uplift one another.
- Encourage the next generation of female leaders to step forward with confidence.
- Drive positive change and innovation to elevate women in the laundry industry through collaboration and shared insights.