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Level 2 of the CSC Service Institute by Performance Matters encompasses a comprehensive curriculum to enhance attendees' skills and knowledge of conducting interviews, customer account management, customer on-site visits, value-added service, route growth, service agreement extensions, and more. The following is a high-level topic overview for the 2.5-day training session. Interviewing Analyze, review, and practice ... Read more
The CSC Service Institute for Industry Service Management, formerly known as Coaches Clinic by Performance Matters, is a multi-level Certified Service Training that aims to provide top-notch training and development to Service Teams. This strategic process offered assists Member Service Management in improving teams and implementing the best Route Service training practices and strategies within ... Read more
Join Us in Houston, TX | September 26 & 27, 2024 PLANT TOUR | ACE IMAGEWEAR TX SOAPP Group, don’t miss this exciting opportunity to tour Ace ImageWear TX this September! As a family-owned business since 1932, Ace ImageWear has an impressive operation, processing over 120,000 pounds of laundry weekly with a dedicated team of ... Read more
Growing Route Revenue Through Account Penetration Presented by: Andrew Buchheit and Levi Nix Matting is one of the most profitable items in the textile laundry plant. This product category can often be viewed as a reactive sales approach vs proactive. In this presentation, we will review how to cross-sell existing customers, identify and close more ... Read more
Navigating the Bermuda Triangle of the ADA, Workers' Compensation, and the FMLA Presented by Scott Kamins, Offit Kurman, P.A. In this session, we will explore the intersection of these three often troubling and seemingly conflicting legal areas, including how these laws interact, the respective obligations of employers and employees, when the duty to accommodate and engage ... Read more
The 2024 CSC Hoodie Promotion is sponsored by Workwear Outfitters, a CSC Primary Supplier. Your Route Representatives will have the opportunity to earn cash incentives on all hoodies sold and will be eligible for grand prizes! More information is available here.
Join Us in Phoenix, AX | January 9 and 10, 2025
Join us in New Orleans, LA | January 16 and 17, 2025
Join us in Pasadena, CA | January 23-24, 2025