SECURE Group Meeting
October 7 @ 8:00 am - October 8 @ 5:00 pm CDT
Measuring Performance to Achieve Service & Growth Goals
Sustained growth is critical to the success of all service programs. Join us for an interactive session where we will discuss ways your service department can measure and achieve your growth goals.
Key Performance Indicators (KPIs) – As they say, you can’t manage what you don’t measure. Keeping score is critical whether it’s in sports or business. We’ll be reviewing what KPIs you measure for your department and overall business. We’ll also review which KPIs have the biggest impact on your company’s financials.
Running Successful Promotions – Contests or promotions can provide a much needed revenue boost with high margin products. They also can have a significant impact on your customer retention. A national study showed that if a customer has added a new product in the last six months, the likelihood of them quitting your service is cut in half. We’ll share best practices and review some core principles that if followed, will ensure your promotions are always a huge success.