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UID:7101-1743595200-1743768000@networkcsc.com
SUMMARY:Service Institute | Level 1
DESCRIPTION:The CSC Service Institute Certification for Service Leaders\, formerly known as Coaches Clinic by Performance Matters\, is a collaboration to provide top-notch training and development for Service team leaders. We have identified topics that help successful service leaders establish a strong foundation and opportunity for growth by building better teams to implement the best Route Service training practices and strategies in their organizations. \nWe initiate thought-provoking ideas for key aspects of the Service Leader role by reviewing and uncovering opportunities for adjustments or implementation of initiatives\, regardless of whether they are new to the role or an industry veteran. \nOur unique approach to each topic involves uncovering the ‘why’ behind our actions. This distinctive training approach builds greater insight and a robust foundation for success before shifting focus to the ‘how’ and ‘when’ of our strategies. \nA critical responsibility of a Service Leader is to retain and grow revenue\, do it all safely\, and remain committed to core values. The strategy we are training to uncover WHY we must develop team members’ knowledge and skill sets\, keep our customers informed about their service with ongoing updates\, and focus internally on building our expertise and skill set as team leaders before focusing on successfully retaining and growing revenue. \nWe have created multiple levels to fit critical content within a 2.5-day time frame of attendance for each session. \nLevel 1 of the CSC Service Institute by Performance Matters offers a comprehensive curriculum that equips attendees with various skills and knowledge in Leadership\, Managing Schedules\, Effective Communication\, Effective Feedback\, Route Rep best practices\, Route Rep safety\, and more. The takeaway value ensures that each attendee is well-prepared and equipped to excel as a Service Leader. \nThe following is a high-level topic overview for the 2.5-day training session\, providing practical and actionable insights. These insights will empower each attendee to apply their learning in real-world scenarios. \nQuestions? Contact ashton@networkcsc.com.
URL:https://networkcsc.com/event/service-institute-level-1/
LOCATION:Kansas City\, MO
CATEGORIES:Training
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DTEND;TZID=America/Chicago:20250402T120000
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LAST-MODIFIED:20250106T190515Z
UID:7099-1743408000-1743595200@networkcsc.com
SUMMARY:Service Institute | Level 2
DESCRIPTION:Level 2 of the CSC Service Institute by Performance Matters builds on Level 1 content and encompasses a comprehensive curriculum to enhance attendees’ skills and knowledge of conducting interviews\, customer account management\, customer on-site visits\, value-added service\, route revenue growth\, service agreement extensions\, and more. The takeaway value ensures that each attendee is well-prepared and equipped to excel as a Service Leader. \nThe following is a high-level topic overview for the 2.5-day training session\, providing practical and actionable insights. These insights will empower each attendee to apply their learning in real-world scenarios. \nQuestions? Contact ashton@networkcsc.com.
URL:https://networkcsc.com/event/service-institute-level-2/
LOCATION:Kansas City\, MO
CATEGORIES:Training
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20221013
DTEND;VALUE=DATE:20221015
DTSTAMP:20260521T173907
CREATED:20211005T143924Z
LAST-MODIFIED:20221007T154856Z
UID:3876-1665619200-1665791999@networkcsc.com
SUMMARY:SECURE Group Meeting
DESCRIPTION:What is SECURE? The mission of the CSCNetwork SECURE Group is to help participating member companies maximize growth and profits through their service departments and existing customer base. \nWho Should Attend? Intended for service directors and managers\, but also relevant to general managers and owners\, the CSC SECURE Group help identify common opportunities while developing solutions to capitalize on them. \nNew to SECURE? Try it Out! The first meeting is on us. If it’s a good fit- Become a SECURE Group member. Cost: $200/month billed to your CSCNetwork membership \nTopic: 21st Century Approach to Employee Engagement \nVIEW THE AGENDA | READY TO REGISTER? EMAIL LISA WACKER. \n 
URL:https://networkcsc.com/event/secure-group-meeting-5/
LOCATION:Kansas City\, MO
CATEGORIES:Training
ORGANIZER;CN="Lisa Wacker":MAILTO:lisa@networkcsc.com
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