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DTSTART;VALUE=DATE:20240422
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UID:5831-1713744000-1713916799@networkcsc.com
SUMMARY:Owners Summit
DESCRIPTION:
URL:https://networkcsc.com/event/owners-summit-2024/
LOCATION:Chicago\, IL
CATEGORIES:Member Meeting,Training
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DTSTART;VALUE=DATE:20231016
DTEND;VALUE=DATE:20231019
DTSTAMP:20231003T192249Z
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UID:5942-1697414400-1697673599@networkcsc.com
SUMMARY:CSC Service Institute
DESCRIPTION:Introducing the new CSC Service Certification for Service Leadership – the CSC Service Institute for Industry Service Management. Formerly known as Coaches Clinic by Performance Matters\, this collaboration aims to provide top-notch training and development to Service teams. The CSC Service Institute is a Certified Service Training process that assists Member Service Management in building better teams for implementing the best Route Service training practices and strategies in their organizations. \nIndustry Overview \nLeadership \n\nLeaders vs. Managers\nMoving from Peer to Manager\nManaging Your Schedule\n\nService Communications \n\nHow to Provide Effective Feedback\nHow to Handle Customer Questions & Concerns\nRSR Delivery Best Practices\nNew Account Installations\n\nRoute Safety \n\nAt the Locations\, On the Truck\, At the Customers site\n\nGetting to Know Your RSRs \n\nHow to Track\, Review\, and Share KPI Results\nValue-Added Route Rides\nPerforming Daily check-ins\nThe Art of Effective Weekly 1:1s\nService Meetings\n\nGoal Setting: SMART (Specific\, Measurable\, Attainable\, Relevant\, Time-Based) Goals  \n\nEach attendee presents their SMART GOAL at the session. \nOngoing accountability with follow-up on Goals specific to each attendee: 2 weeks after the session and 30/60/90 days after the session providing additional takeaway value to track the status of SMART Goals and progress via Microsoft Teams calls.  \n\nPresented by Ray Shabandarian \n About the Presenter: \nRay Shabandarian \nIn November 2022\, Ray became the Director of Service Consultant at Performance Matters. He has 24 years of industry experience\, having worked at Cintas\, AmeriPride\, and Aramark in various roles such as Service Sales Rep\, Certified Route Trainer\, Service Training Coordinator\, Sales Rep\, Service Manager\, and Branch Manager. Ray transitioned to Corporate Service Training\, where he played a key role in developing\, implementing\, and managing multiple best practices and service programs across North America.
URL:https://networkcsc.com/event/csc-service-institute/
LOCATION:Chicago\, IL
CATEGORIES:Training
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