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DTSTART;VALUE=DATE:20260812
DTEND;VALUE=DATE:20260815
DTSTAMP:20251013T170955Z
CREATED:20251013T170955Z
LAST-MODIFIED:20251013T170955Z
UID:8442-1786492800-1786751999@networkcsc.com
SUMMARY:Supplier Relations Committee
DESCRIPTION:
URL:https://networkcsc.com/event/supplier-relations-committee-6/
LOCATION:Chicago\, IL
CATEGORIES:Other
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260514
DTEND;VALUE=DATE:20260516
DTSTAMP:20250812T164546Z
CREATED:20250812T164355Z
LAST-MODIFIED:20250812T164546Z
UID:8225-1778716800-1778889599@networkcsc.com
SUMMARY:SMART Group Meeting
DESCRIPTION:The SMART Group will meet in Chicago this spring. The meeting will have knowledgeable and relevant speakers\, sharing of best ideas that you’re sure to bring a new tip or trick back from\, and a time to voice your current critical issues. All while providing unmatched networking with other sales and marketing professionals in the industry. \nLearn more about our training groups! Questions? Info@networkcsc.com  \n  \n 
URL:https://networkcsc.com/event/smart-group-meeting-12/
LOCATION:Chicago\, IL
CATEGORIES:Training
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260430
DTEND;VALUE=DATE:20260502
DTSTAMP:20251013T164400Z
CREATED:20251013T164400Z
LAST-MODIFIED:20251013T164400Z
UID:8434-1777507200-1777679999@networkcsc.com
SUMMARY:SECURE Group Meeting
DESCRIPTION:The SECURE Group will be meeting in Chicago\, IL to tour The Roscoe Company and Mickey’s Linen. \nThis group brings together industrial laundry service professionals from CSC Member Laundries across the U.S. and Canada three times a year. These meetings are built for Service Managers looking to improve their teams\, strengthen customer relationships\, and grow revenue within their existing accounts. General Managers who oversee service departments will also find the content valuable. Each meeting includes training around leadership\, upselling\, customer retention\, and service excellence\, along with group discussions on best practices and shared challenges. The group also goes on at least one plant tour each year\, offering a firsthand look at how others are operating in the field. If you or someone on your team hasn’t attended before\, reach out—we’d love to help you get involved. Questions? Info@networkcsc.com
URL:https://networkcsc.com/event/secure-group-meeting-14/
LOCATION:Chicago\, IL
CATEGORIES:Training
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260415
DTEND;VALUE=DATE:20260418
DTSTAMP:20260120T220616Z
CREATED:20250812T165632Z
LAST-MODIFIED:20260120T220616Z
UID:8233-1776211200-1776470399@networkcsc.com
SUMMARY:Service Institute | Level 1
DESCRIPTION:The CSC Service Institute Certification for Service Leaders\, formerly known as Coaches Clinic by Performance Matters\, is a collaboration to provide top-notch training and development for Service team leaders. We have identified topics that help successful service leaders establish a strong foundation and opportunity for growth by building better teams to implement the best Route Service training practices and strategies in their organizations. \nWe initiate thought-provoking ideas for key aspects of the Service Leader role by reviewing and uncovering opportunities for adjustments or implementation of initiatives\, regardless of whether they are new to the role or an industry veteran. \nOur unique approach to each topic involves uncovering the ‘why’ behind our actions. This distinctive training approach builds greater insight and a robust foundation for success before shifting focus to the ‘how’ and ‘when’ of our strategies. \nA critical responsibility of a Service Leader is to retain and grow revenue\, do it all safely\, and remain committed to core values. The strategy we are training to uncover WHY we must develop team members’ knowledge and skill sets\, keep our customers informed about their service with ongoing updates\, and focus internally on building our expertise and skill set as team leaders before focusing on successfully retaining and growing revenue. \nWe have created multiple levels to fit critical content within a 2.5-day time frame of attendance for each session. \nLevel 1 of the CSC Service Institute by Performance Matters offers a comprehensive curriculum that equips attendees with various skills and knowledge in Leadership\, Managing Schedules\, Effective Communication\, Effective Feedback\, Route Rep best practices\, Route Rep safety\, and more. The takeaway value ensures that each attendee is well-prepared and equipped to excel as a Service Leader. \nThe following is a high-level topic overview for the 2.5-day training session\, providing practical and actionable insights. These insights will empower each attendee to apply their learning in real-world scenarios. \nQuestions? Contact ashton@networkcsc.com.
URL:https://networkcsc.com/event/service-institute-level-1-2/
LOCATION:Chicago\, IL
CATEGORIES:Training
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260413
DTEND;VALUE=DATE:20260416
DTSTAMP:20260120T220052Z
CREATED:20250812T170453Z
LAST-MODIFIED:20260120T220052Z
UID:8235-1776038400-1776297599@networkcsc.com
SUMMARY:Service Institute | Level 2
DESCRIPTION:The CSC Service Institute Certification for Service Leaders\, formerly known as Coaches Clinic by Performance Matters\, is a collaboration to provide top-notch training and development for Service team leaders. We have identified topics that help successful service leaders establish a strong foundation and opportunity for growth by building better teams to implement the best Route Service training practices and strategies in their organizations. \nWe initiate thought-provoking ideas for key aspects of the Service Leader role by reviewing and uncovering opportunities for adjustments or implementation of initiatives\, regardless of whether they are new to the role or an industry veteran. \nOur unique approach to each topic involves uncovering the ‘why’ behind our actions. This distinctive training approach builds greater insight and a robust foundation for success before shifting focus to the ‘how’ and ‘when’ of our strategies. \nA critical responsibility of a Service Leader is to retain and grow revenue\, do it all safely\, and remain committed to core values. The strategy we are training to uncover WHY we must develop team members’ knowledge and skill sets\, keep our customers informed about their service with ongoing updates\, and focus internally on building our expertise and skill set as team leaders before focusing on successfully retaining and growing revenue. \nWe have created multiple levels to fit critical content within a 2.5-day time frame of attendance for each session. \nLevel 1 of the CSC Service Institute by Performance Matters offers a comprehensive curriculum that equips attendees with various skills and knowledge in Leadership\, Managing Schedules\, Effective Communication\, Effective Feedback\, Route Rep best practices\, Route Rep safety\, and more. The takeaway value ensures that each attendee is well-prepared and equipped to excel as a Service Leader. \nThe following is a high-level topic overview for the 2.5-day training session\, providing practical and actionable insights. These insights will empower each attendee to apply their learning in real-world scenarios. \nQuestions? Contact ashton@networkcsc.com.
URL:https://networkcsc.com/event/service-institute-level-2-2/
LOCATION:Chicago\, IL
CATEGORIES:Training
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250814
DTEND;VALUE=DATE:20250816
DTSTAMP:20241126T194441Z
CREATED:20241126T194441Z
LAST-MODIFIED:20241126T194441Z
UID:7163-1755129600-1755302399@networkcsc.com
SUMMARY:Supplier Relations Committee Meeting
DESCRIPTION:
URL:https://networkcsc.com/event/supplier-relations-committee-meeting-3/
LOCATION:Chicago\, IL
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250410
DTEND;VALUE=DATE:20250412
DTSTAMP:20250106T190744Z
CREATED:20240819T194050Z
LAST-MODIFIED:20250106T190744Z
UID:6931-1744243200-1744415999@networkcsc.com
SUMMARY:Sandler Sales Training
DESCRIPTION:A Common Framework \nYour team will learn the powerful Sandler Sales Training system customized for the textile rental industry. You’ll gain a foundation for a consistent\, transparent sales process\, which will enable you to align your teams to effectively execute strategies for closing more business. \nWho Should Attend?\nIf you are involved with generating revenue\, engaging with buyers\, or leading a sales team\, you will benefit from this boot camp. The message is geared for the new sales reps\, but is an equally important refresher for tenured reps and managers. We find the best results come from a company-wide focus\, encompassing all people who ‘touch’ a customer or prospect. \nQuestions? Contact lexie@networkcsc.com.
URL:https://networkcsc.com/event/sandler-sales-training-2/
LOCATION:Chicago\, IL
CATEGORIES:Training
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240918
DTEND;VALUE=DATE:20240921
DTSTAMP:20240703T162349Z
CREATED:20240408T185934Z
LAST-MODIFIED:20240703T162349Z
UID:6753-1726617600-1726876799@networkcsc.com
SUMMARY:CSC Service Institute | Level 1
DESCRIPTION:The CSC Service Institute for Industry Service Management\, formerly known as Coaches Clinic by Performance Matters\, is a multi-level Certified Service Training that aims to provide top-notch training and development to Service Teams. This strategic process offered assists Member Service Management in improving teams and implementing the best Route Service training practices and strategies within businesses. \nThe multi-level certification process will assist every service leader in increasing their knowledge and skill set. The topics for the Level 1 Class focus on strategic areas a service leader can refine and reinforce with their route representative. \n\nIndustry Overview\nLeadership\n\nLeaders vs. Managers\nMoving from Peer to Manager\nManaging Your Schedule\n\n\nService Communications\n\nHow to Provide Effective Feedback\nHow to Handle Customer Questions & Concerns\nRSR Delivery Best Practices\nNew Account Installations\n\n\nRoute Safety\n\nAt the Locations\, On the Truck\, At the Customer’s Site\n\n\nGetting to Know Your RSRs\n\nHow to Track\, Review\, and Share KPI Results\nValue-Added Route Rides\nPerforming Daily Check-In’s\nThe Art of Effective Weekly 1:1s\nService Meetings\n\n\nGoal Setting: SMART (Specific\, Measurable\, Attainable\, Relevant\, Time-Based) Goals \n\nEach attendee presents their SMART GOAL at the session. \nOngoing accountability with follow up on Goals specific to each attendee: 2 weeks after the session and 30/60/90 days after the session providing additional takeaway value to track the status of SMART Goals and progress via Microsoft Teams calls.  
URL:https://networkcsc.com/event/csc-service-institute-level-1-september/
LOCATION:Chicago\, IL
CATEGORIES:Training
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240916
DTEND;VALUE=DATE:20240919
DTSTAMP:20240703T162511Z
CREATED:20231009T164625Z
LAST-MODIFIED:20240703T162511Z
UID:5951-1726444800-1726703999@networkcsc.com
SUMMARY:CSC Service Institute | Level 2
DESCRIPTION:Level 2 of the CSC Service Institute by Performance Matters encompasses a comprehensive curriculum to enhance attendees’ skills and knowledge of conducting interviews\, customer account management\, customer on-site visits\, value-added service\, route growth\, service agreement extensions\, and more. The following is a high-level topic overview for the 2.5-day training session.  \nInterviewing  \n\nAnalyze\, review\, and practice the fundamentals of interviewing skills \nEstablish an interview process to execute consistently \nCommunication after the interview \n\nCreating New Hire Lasting First Impressions  \n\nPreparation and communication\nSetting and communicating clear expectations for the role \nThe benefits of providing ongoing training \n\nAccount Management Basics  \n\nIt is critical to understand why the customer has our service \nAre you\, your route rep\, and the customer aligned on how the service program works? \nWho are the essential contact people at an account? \nAccounts receivable fundamentals \n\nValue-Added Service  \n\nWhat is value-added service? \nIs value-added service only for large accounts?\nWhen and how to set customer service expectations \n\nRoute Growth \n\nHow to identify growth opportunities for the business and the customer \nHow to acquire and utilize product knowledge\, features\, and benefits \nDo we need to measure results with Goals and KPIs – Do you have them? Do you need them? \nCreate customer awareness for available solutions \nProduct availability – coordination with production and stockroom \nDo you need marketing material? How do you communicate the message? \nHow and when to share solutions with the customer \nWhen and how to sample items\nTracking samples for inventory management and proper invoicing\n\nCustomer On-Site Visits \n\nDefine and understand WHY customer on-site visits are necessary and impactful \nDifference between reactive and proactive customer visits\, and how to handle them \nReview the strategic logic used to select customers for on-site visits \nCreate memorable customer visits \nImpactful follow-up communication \nRecord keeping for future reference \n\nService Agreement Extensions  \n\nWhy do we have service agreements? \nWhat’s the difference between contract renewals and service agreement extensions? \nHow do you explain your terms and conditions?\nWhy is there a need to extend a service agreement? \nHow and when to extend a service agreement \n\nMastering Leadership  \n\nHow are you developing leadership skills for yourself? \nHow are you developing your route reps’ leadership skills? \n\nSMART Goal Presentations \nEach attendee will select a SMART Goal and present what they have chosen and their detailed next steps\, the X to Y by When logic. \nI will conduct a complimentary two-week follow-up via a Microsoft Teams call to check on the status of their SMART Goal. This follow-up is an extended value of the training session designed to provide support and guidance\, ensuring the skills and knowledge gained during the training are effectively applied. 
URL:https://networkcsc.com/event/csc-service-institute-level-2/
LOCATION:Chicago\, IL
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240808
DTEND;VALUE=DATE:20240809
DTSTAMP:20230802T153308Z
CREATED:20230802T153308Z
LAST-MODIFIED:20230802T153308Z
UID:5848-1723075200-1723161599@networkcsc.com
SUMMARY:Supplier Relations Committee
DESCRIPTION:
URL:https://networkcsc.com/event/supplier-relations-committee-3/
LOCATION:Chicago\, IL
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240422
DTEND;VALUE=DATE:20240424
DTSTAMP:20231009T164331Z
CREATED:20230802T151604Z
LAST-MODIFIED:20231009T164331Z
UID:5831-1713744000-1713916799@networkcsc.com
SUMMARY:Owners Summit
DESCRIPTION:
URL:https://networkcsc.com/event/owners-summit-2024/
LOCATION:Chicago\, IL
CATEGORIES:Member Meeting,Training
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231016
DTEND;VALUE=DATE:20231019
DTSTAMP:20231003T192249Z
CREATED:20231003T192249Z
LAST-MODIFIED:20231003T192249Z
UID:5942-1697414400-1697673599@networkcsc.com
SUMMARY:CSC Service Institute
DESCRIPTION:Introducing the new CSC Service Certification for Service Leadership – the CSC Service Institute for Industry Service Management. Formerly known as Coaches Clinic by Performance Matters\, this collaboration aims to provide top-notch training and development to Service teams. The CSC Service Institute is a Certified Service Training process that assists Member Service Management in building better teams for implementing the best Route Service training practices and strategies in their organizations. \nIndustry Overview \nLeadership \n\nLeaders vs. Managers\nMoving from Peer to Manager\nManaging Your Schedule\n\nService Communications \n\nHow to Provide Effective Feedback\nHow to Handle Customer Questions & Concerns\nRSR Delivery Best Practices\nNew Account Installations\n\nRoute Safety \n\nAt the Locations\, On the Truck\, At the Customers site\n\nGetting to Know Your RSRs \n\nHow to Track\, Review\, and Share KPI Results\nValue-Added Route Rides\nPerforming Daily check-ins\nThe Art of Effective Weekly 1:1s\nService Meetings\n\nGoal Setting: SMART (Specific\, Measurable\, Attainable\, Relevant\, Time-Based) Goals  \n\nEach attendee presents their SMART GOAL at the session. \nOngoing accountability with follow-up on Goals specific to each attendee: 2 weeks after the session and 30/60/90 days after the session providing additional takeaway value to track the status of SMART Goals and progress via Microsoft Teams calls.  \n\nPresented by Ray Shabandarian \n About the Presenter: \nRay Shabandarian \nIn November 2022\, Ray became the Director of Service Consultant at Performance Matters. He has 24 years of industry experience\, having worked at Cintas\, AmeriPride\, and Aramark in various roles such as Service Sales Rep\, Certified Route Trainer\, Service Training Coordinator\, Sales Rep\, Service Manager\, and Branch Manager. Ray transitioned to Corporate Service Training\, where he played a key role in developing\, implementing\, and managing multiple best practices and service programs across North America.
URL:https://networkcsc.com/event/csc-service-institute/
LOCATION:Chicago\, IL
CATEGORIES:Training
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