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BEGIN:VEVENT
DTSTART;VALUE=DATE:20241107
DTEND;VALUE=DATE:20241109
DTSTAMP:20240703T162219Z
CREATED:20231009T165011Z
LAST-MODIFIED:20240703T162219Z
UID:5961-1730937600-1731110399@networkcsc.com
SUMMARY:HR Management Conference
DESCRIPTION:Navigating the Bermuda Triangle of the ADA\, Workers’ Compensation\, and the FMLA \nPresented by Scott Kamins\, Offit Kurman\, P.A. \nIn this session\, we will explore the intersection of these three often troubling and seemingly conflicting legal areas\, including how these laws interact\, the respective obligations of employers and employees\, when the duty to accommodate and engage in the interactive process arises\, avoiding the hire of and moving on from problematic and risky employees\, proper documentation\, and other strategies designed to ease the handling of these situations\, reduce confusion and conflict\, while also reducing risk.  \nHow We Get There: Motivating People Toward the Behaviors You Need to See \nPresented by Mike Wagner\, Ph.D.\, University of Cincinnati \nWhat are the key employee behaviors your business needs to be successful? Collaboration? Innovation? Efficiency? How do you motivate your people toward these behaviors? \nIn this session\, we’ll identify the top behaviors you need from your people to support your strategy. Then\, we’ll discuss how practices such as performance management\, employee engagement and pay-for-performance can be used to motivate them toward those behaviors. We’ll also do some fun and engaging activities to drive it all home.
URL:https://networkcsc.com/event/hr-management-conference-2/
LOCATION:San Antonio\, TX
CATEGORIES:Member Meeting,Training
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20241025
DTEND;VALUE=DATE:20241026
DTSTAMP:20240104T185936Z
CREATED:20231009T164854Z
LAST-MODIFIED:20240104T185936Z
UID:5958-1729814400-1729900799@networkcsc.com
SUMMARY:Board of Directors Meeting
DESCRIPTION:
URL:https://networkcsc.com/event/board-of-directors-meeting-5/
LOCATION:Naples\, FL
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20241007
DTEND;VALUE=DATE:20241123
DTSTAMP:20240104T190136Z
CREATED:20231009T164729Z
LAST-MODIFIED:20240104T190136Z
UID:5953-1728259200-1732319999@networkcsc.com
SUMMARY:Start Date - Mat Promotion
DESCRIPTION:
URL:https://networkcsc.com/event/2024-csc-mat-promotion/
LOCATION:SC
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20241003
DTEND;VALUE=DATE:20241005
DTSTAMP:20240703T161954Z
CREATED:20231009T164821Z
LAST-MODIFIED:20240703T161954Z
UID:5956-1727913600-1728086399@networkcsc.com
SUMMARY:SECURE Group Meeting
DESCRIPTION:Growing Route Revenue Through Account Penetration \nPresented by: Andrew Buchheit and Levi Nix \nMatting is one of the most profitable items in the textile laundry plant. This product category can often be viewed as a reactive sales approach vs proactive. \nIn this presentation\, we will review how to cross-sell existing customers\, identify and close more opportunities\, and reinforce the value of your mat service. These techniques will help your team look down and around so they can better service\, educate\, and elevate your customers.
URL:https://networkcsc.com/event/secure-group-meeting-8/
LOCATION:Atlanta\, GA\, Atlanta\, GA\, United States
CATEGORIES:Training
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240926
DTEND;VALUE=DATE:20240928
DTSTAMP:20240703T151926Z
CREATED:20230802T153922Z
LAST-MODIFIED:20240703T151926Z
UID:5853-1727308800-1727481599@networkcsc.com
SUMMARY:SOAPP Group Meeting
DESCRIPTION:Join Us in Houston\, TX | September 26 & 27\, 2024 \nPLANT TOUR | ACE IMAGEWEAR TX \nSOAPP Group\, don’t miss this exciting opportunity to tour Ace ImageWear TX this September! As a family-owned business since 1932\, Ace ImageWear has an impressive operation\, processing over 120\,000 pounds of laundry weekly with a dedicated team of 75 employees. They service a wide array of industries\, and we are in for a real treat. Please join us as we explore all 62\,000 square feet of their remarkable facility. We look forward to seeing you there!
URL:https://networkcsc.com/event/soapp-group-september2024/
LOCATION:Houston\, TX
CATEGORIES:Training
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240918
DTEND;VALUE=DATE:20240921
DTSTAMP:20240703T162349Z
CREATED:20240408T185934Z
LAST-MODIFIED:20240703T162349Z
UID:6753-1726617600-1726876799@networkcsc.com
SUMMARY:CSC Service Institute | Level 1
DESCRIPTION:The CSC Service Institute for Industry Service Management\, formerly known as Coaches Clinic by Performance Matters\, is a multi-level Certified Service Training that aims to provide top-notch training and development to Service Teams. This strategic process offered assists Member Service Management in improving teams and implementing the best Route Service training practices and strategies within businesses. \nThe multi-level certification process will assist every service leader in increasing their knowledge and skill set. The topics for the Level 1 Class focus on strategic areas a service leader can refine and reinforce with their route representative. \n\nIndustry Overview\nLeadership\n\nLeaders vs. Managers\nMoving from Peer to Manager\nManaging Your Schedule\n\n\nService Communications\n\nHow to Provide Effective Feedback\nHow to Handle Customer Questions & Concerns\nRSR Delivery Best Practices\nNew Account Installations\n\n\nRoute Safety\n\nAt the Locations\, On the Truck\, At the Customer’s Site\n\n\nGetting to Know Your RSRs\n\nHow to Track\, Review\, and Share KPI Results\nValue-Added Route Rides\nPerforming Daily Check-In’s\nThe Art of Effective Weekly 1:1s\nService Meetings\n\n\nGoal Setting: SMART (Specific\, Measurable\, Attainable\, Relevant\, Time-Based) Goals \n\nEach attendee presents their SMART GOAL at the session. \nOngoing accountability with follow up on Goals specific to each attendee: 2 weeks after the session and 30/60/90 days after the session providing additional takeaway value to track the status of SMART Goals and progress via Microsoft Teams calls.  
URL:https://networkcsc.com/event/csc-service-institute-level-1-september/
LOCATION:Chicago\, IL
CATEGORIES:Training
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240916
DTEND;VALUE=DATE:20240919
DTSTAMP:20240703T162511Z
CREATED:20231009T164625Z
LAST-MODIFIED:20240703T162511Z
UID:5951-1726444800-1726703999@networkcsc.com
SUMMARY:CSC Service Institute | Level 2
DESCRIPTION:Level 2 of the CSC Service Institute by Performance Matters encompasses a comprehensive curriculum to enhance attendees’ skills and knowledge of conducting interviews\, customer account management\, customer on-site visits\, value-added service\, route growth\, service agreement extensions\, and more. The following is a high-level topic overview for the 2.5-day training session.  \nInterviewing  \n\nAnalyze\, review\, and practice the fundamentals of interviewing skills \nEstablish an interview process to execute consistently \nCommunication after the interview \n\nCreating New Hire Lasting First Impressions  \n\nPreparation and communication\nSetting and communicating clear expectations for the role \nThe benefits of providing ongoing training \n\nAccount Management Basics  \n\nIt is critical to understand why the customer has our service \nAre you\, your route rep\, and the customer aligned on how the service program works? \nWho are the essential contact people at an account? \nAccounts receivable fundamentals \n\nValue-Added Service  \n\nWhat is value-added service? \nIs value-added service only for large accounts?\nWhen and how to set customer service expectations \n\nRoute Growth \n\nHow to identify growth opportunities for the business and the customer \nHow to acquire and utilize product knowledge\, features\, and benefits \nDo we need to measure results with Goals and KPIs – Do you have them? Do you need them? \nCreate customer awareness for available solutions \nProduct availability – coordination with production and stockroom \nDo you need marketing material? How do you communicate the message? \nHow and when to share solutions with the customer \nWhen and how to sample items\nTracking samples for inventory management and proper invoicing\n\nCustomer On-Site Visits \n\nDefine and understand WHY customer on-site visits are necessary and impactful \nDifference between reactive and proactive customer visits\, and how to handle them \nReview the strategic logic used to select customers for on-site visits \nCreate memorable customer visits \nImpactful follow-up communication \nRecord keeping for future reference \n\nService Agreement Extensions  \n\nWhy do we have service agreements? \nWhat’s the difference between contract renewals and service agreement extensions? \nHow do you explain your terms and conditions?\nWhy is there a need to extend a service agreement? \nHow and when to extend a service agreement \n\nMastering Leadership  \n\nHow are you developing leadership skills for yourself? \nHow are you developing your route reps’ leadership skills? \n\nSMART Goal Presentations \nEach attendee will select a SMART Goal and present what they have chosen and their detailed next steps\, the X to Y by When logic. \nI will conduct a complimentary two-week follow-up via a Microsoft Teams call to check on the status of their SMART Goal. This follow-up is an extended value of the training session designed to provide support and guidance\, ensuring the skills and knowledge gained during the training are effectively applied. 
URL:https://networkcsc.com/event/csc-service-institute-level-2/
LOCATION:Chicago\, IL
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240912
DTEND;VALUE=DATE:20240914
DTSTAMP:20240702T200326Z
CREATED:20230802T153509Z
LAST-MODIFIED:20240702T200326Z
UID:5851-1726099200-1726271999@networkcsc.com
SUMMARY:SMART Group Meeting
DESCRIPTION:Join Us in Denver\, CO | September 12 & 13\, 2024 \nAUTHENTIC LEADERSHIP IN ACTION \nThe Presenter: Kari Knutson\, Denver Training Group \nIn this engaging course\, participants craft their own personal definition of leadership. They will also learn about positional and personal leadership and the Six Styles of Leadership by Daniel Goleman to analyze how utilizing this model can positively impact their outcomes as leaders. In addition\, participants learn how management differs from leadership and the most important distinctions to consider in order for them to be effective in either role. \nDEVELOPING HIGH-PERFORMING TEAMS \nThe Presenter: Kari Knutson\, Denver Training Group \nIn this session\, participants will learn about skill sets that can help them level up their personal leadership so that they can work even more effectively on their team. We will talk about notable traits that effective teams have in common\, as well as the most common dysfunctions of teams and how to overcome them. Participants learn how to effectively use dynamic interpersonal skills for improved team communication\, conflict resolution\, trust\, commitment\, and accountability. \nABOUT THE PRESENTER \nKari A. Knutson\, MA\, is a professional speaker\, therapist\, and storyteller who takes psychology “off the couch” and brings it to the people. She is an expert in the field of emotional intelligence and human development. Her speaking\, training\, and coaching work focuses on helping people transform their organizations through developing interpersonal skills and bridging cultural and communication divides. \nIn addition to training and coaching\, Kari has a podcast called ‘Get Big Out Loud’ where she talks about applied psychology and explores the complex ride of life. She also performs in a laugh-out-loud storytelling show that she wrote and directed called ‘Ain’t Never Met a Stranger’\, all about our shared human experience. \nKari received her undergraduate degree in Psychology and Philosophy from Cornell College in Iowa and a master’s degree in Higher Education Administration from Appalachian State University in North Carolina. Later\, Kari earned a second master’s degree in Counseling from Gallaudet University in Washington\, D.C. where she also became fluent in American Sign Language (ASL). \nKari lives in Denver\, Colorado with her husband\, two children\, two cats and five very emotionally intelligent guinea pigs. \n 
URL:https://networkcsc.com/event/smart-group-september2024/
LOCATION:Denver\, CO\, Denver\, CO\, United States
CATEGORIES:Training
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240902
DTEND;VALUE=DATE:20240903
DTSTAMP:20240403T191238Z
CREATED:20240403T191210Z
LAST-MODIFIED:20240403T191238Z
UID:6749-1725235200-1725321599@networkcsc.com
SUMMARY:Start Date - 2024 CSC Hoodie Promotion
DESCRIPTION:The 2024 CSC Hoodie Promotion is sponsored by Workwear Outfitters\, a CSC Primary Supplier. Your Route Representatives will have the opportunity to earn cash incentives on all hoodies sold and will be eligible for grand prizes! More information is available here.
URL:https://networkcsc.com/event/start-date-2024-csc-hoodie-promotion/
LOCATION:SC
CATEGORIES:Promotion
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240808
DTEND;VALUE=DATE:20240809
DTSTAMP:20230802T153308Z
CREATED:20230802T153308Z
LAST-MODIFIED:20230802T153308Z
UID:5848-1723075200-1723161599@networkcsc.com
SUMMARY:Supplier Relations Committee
DESCRIPTION:
URL:https://networkcsc.com/event/supplier-relations-committee-3/
LOCATION:Chicago\, IL
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240607
DTEND;VALUE=DATE:20240608
DTSTAMP:20230802T152954Z
CREATED:20230802T152954Z
LAST-MODIFIED:20230802T152954Z
UID:5845-1717718400-1717804799@networkcsc.com
SUMMARY:Board of Directors
DESCRIPTION:
URL:https://networkcsc.com/event/board-of-directors-june2024/
LOCATION:Newport\, RI\, United States
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240530
DTEND;VALUE=DATE:20240601
DTSTAMP:20230802T152735Z
CREATED:20230802T152735Z
LAST-MODIFIED:20230802T152735Z
UID:5842-1717027200-1717199999@networkcsc.com
SUMMARY:SOAPP Group
DESCRIPTION:
URL:https://networkcsc.com/event/soapp-group-may2024/
LOCATION:St. Louis\, MO\, United States
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240523
DTEND;VALUE=DATE:20240525
DTSTAMP:20230802T152503Z
CREATED:20230802T152503Z
LAST-MODIFIED:20230802T152503Z
UID:5839-1716422400-1716595199@networkcsc.com
SUMMARY:SECURE Group
DESCRIPTION:
URL:https://networkcsc.com/event/secure-group-may2024/
LOCATION:Dallas\, TX\, United States
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240516
DTEND;VALUE=DATE:20240518
DTSTAMP:20240314T151818Z
CREATED:20230802T152239Z
LAST-MODIFIED:20240314T151818Z
UID:5836-1715817600-1715990399@networkcsc.com
SUMMARY:SMART Group
DESCRIPTION:SMART-Group-Tampa-Agenda.pdf	(621 downloads	)
URL:https://networkcsc.com/event/smart-group/
LOCATION:Tampa\, FL\, United States
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240509
DTEND;VALUE=DATE:20240511
DTSTAMP:20230802T151958Z
CREATED:20230802T151958Z
LAST-MODIFIED:20230802T151958Z
UID:5834-1715212800-1715385599@networkcsc.com
SUMMARY:HR Management Conference
DESCRIPTION:
URL:https://networkcsc.com/event/hr-management-conference-spring2024/
LOCATION:Savannah\, GA\, United States
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240422
DTEND;VALUE=DATE:20240424
DTSTAMP:20231009T164331Z
CREATED:20230802T151604Z
LAST-MODIFIED:20231009T164331Z
UID:5831-1713744000-1713916799@networkcsc.com
SUMMARY:Owners Summit
DESCRIPTION:
URL:https://networkcsc.com/event/owners-summit-2024/
LOCATION:Chicago\, IL
CATEGORIES:Member Meeting,Training
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240415
DTEND;VALUE=DATE:20240418
DTSTAMP:20240104T184841Z
CREATED:20231003T194826Z
LAST-MODIFIED:20240104T184841Z
UID:5947-1713139200-1713398399@networkcsc.com
SUMMARY:CSC Service Institute | Level 1
DESCRIPTION:
URL:https://networkcsc.com/event/csc-service-institute-level-1/
LOCATION:Charlotte\, NC
CATEGORIES:Training
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240411
DTEND;VALUE=DATE:20240413
DTSTAMP:20230802T154223Z
CREATED:20230802T151324Z
LAST-MODIFIED:20230802T154223Z
UID:5828-1712793600-1712966399@networkcsc.com
SUMMARY:Sandler Sales Training
DESCRIPTION:
URL:https://networkcsc.com/event/sandler-sales-training-2024/
LOCATION:Schaumburg\, IL\, United States
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240401
DTEND;VALUE=DATE:20240525
DTSTAMP:20240104T184546Z
CREATED:20231009T165103Z
LAST-MODIFIED:20240104T184546Z
UID:5964-1711929600-1716595199@networkcsc.com
SUMMARY:Start Date - Restroom Promotion
DESCRIPTION:
URL:https://networkcsc.com/event/restroom-promotion/
LOCATION:SC
CATEGORIES:Promotion
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240229
DTEND;VALUE=DATE:20240302
DTSTAMP:20230719T150626Z
CREATED:20230719T150626Z
LAST-MODIFIED:20230719T150626Z
UID:5816-1709164800-1709337599@networkcsc.com
SUMMARY:CSCNetwork Annual Convention
DESCRIPTION:
URL:https://networkcsc.com/event/cscnetwork-annual-convention-2/
LOCATION:ARIA RESORT & CASINO\, 3730 S Las Vegas Blvd\, Las Vegas\, NV\, 89158\, United States
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240202
DTEND;VALUE=DATE:20240203
DTSTAMP:20240104T184050Z
CREATED:20240104T184050Z
LAST-MODIFIED:20240104T184050Z
UID:6053-1706832000-1706918399@networkcsc.com
SUMMARY:Board of Directors Meeting
DESCRIPTION:
URL:https://networkcsc.com/event/board-of-directors-meeting-6/
LOCATION:Virtual Event
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240131
DTEND;VALUE=DATE:20240201
DTSTAMP:20240104T184327Z
CREATED:20231003T194531Z
LAST-MODIFIED:20240104T184327Z
UID:5944-1706659200-1706745599@networkcsc.com
SUMMARY:Supplier Relations Committee Meeting
DESCRIPTION:
URL:https://networkcsc.com/event/supplier-relations-committee-4/
LOCATION:Virtual Event
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240125
DTEND;VALUE=DATE:20240127
DTSTAMP:20231108T175207Z
CREATED:20230719T150528Z
LAST-MODIFIED:20231108T175207Z
UID:5813-1706140800-1706313599@networkcsc.com
SUMMARY:SOAPP & SECURE Meeting
DESCRIPTION:SOAPP & SECURE Groups are headed to Puerto Rico! Registration closes December 22nd and spots are limited. Be sure to register early. \nView Agenda Here |  Ready to register? Email registration@networkcsc.com
URL:https://networkcsc.com/event/soapp-secure-meeting/
LOCATION:San Juan\, PR\, United States
CATEGORIES:Member Meeting
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240111
DTEND;VALUE=DATE:20240113
DTSTAMP:20231108T180659Z
CREATED:20230719T150400Z
LAST-MODIFIED:20231108T180659Z
UID:5810-1704931200-1705103999@networkcsc.com
SUMMARY:SMART Group Meeting
DESCRIPTION:SMART Group\, registration for the January 11th and 12th meeting in Charleston\, SC is now open! View the agenda and register before December 11th. \nView Agenda Here | Ready to register? Contact registration@networkcsc.com
URL:https://networkcsc.com/event/smart-group-meeting-8/
LOCATION:Charleston\, SC\, United States
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231117
DTEND;VALUE=DATE:20231118
DTSTAMP:20230508T210338Z
CREATED:20230508T210338Z
LAST-MODIFIED:20230508T210338Z
UID:5723-1700179200-1700265599@networkcsc.com
SUMMARY:2023 CSC Mat Promotion - Conclusion
DESCRIPTION:
URL:https://networkcsc.com/event/2023-csc-mat-promotion-conclusion/
LOCATION:SC
ORGANIZER;CN="Kristi Suther":MAILTO:kristi@networkcsc.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231113
DTEND;VALUE=DATE:20231115
DTSTAMP:20231009T164428Z
CREATED:20230508T210220Z
LAST-MODIFIED:20231009T164428Z
UID:5720-1699833600-1700006399@networkcsc.com
SUMMARY:Owners Summit
DESCRIPTION:Owners-Summit-Nov-2023.pdf	(1016 downloads	)
URL:https://networkcsc.com/event/owners-summit-5/
LOCATION:Loews Hotel – Chicago\, IL\, 455 North Park Drive\, Chicago\, IL\, 60611
ORGANIZER;CN="CSCNetwork":MAILTO:info@networkcsc.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231103
DTEND;VALUE=DATE:20231104
DTSTAMP:20230508T205907Z
CREATED:20230508T205907Z
LAST-MODIFIED:20230508T205907Z
UID:5717-1698969600-1699055999@networkcsc.com
SUMMARY:Board of Directors Meeting
DESCRIPTION:
URL:https://networkcsc.com/event/board-of-directors-meeting-4/
LOCATION:Palm Springs\, CA\, United States
ORGANIZER;CN="CSCNetwork":MAILTO:info@networkcsc.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231016
DTEND;VALUE=DATE:20231019
DTSTAMP:20231003T192249Z
CREATED:20231003T192249Z
LAST-MODIFIED:20231003T192249Z
UID:5942-1697414400-1697673599@networkcsc.com
SUMMARY:CSC Service Institute
DESCRIPTION:Introducing the new CSC Service Certification for Service Leadership – the CSC Service Institute for Industry Service Management. Formerly known as Coaches Clinic by Performance Matters\, this collaboration aims to provide top-notch training and development to Service teams. The CSC Service Institute is a Certified Service Training process that assists Member Service Management in building better teams for implementing the best Route Service training practices and strategies in their organizations. \nIndustry Overview \nLeadership \n\nLeaders vs. Managers\nMoving from Peer to Manager\nManaging Your Schedule\n\nService Communications \n\nHow to Provide Effective Feedback\nHow to Handle Customer Questions & Concerns\nRSR Delivery Best Practices\nNew Account Installations\n\nRoute Safety \n\nAt the Locations\, On the Truck\, At the Customers site\n\nGetting to Know Your RSRs \n\nHow to Track\, Review\, and Share KPI Results\nValue-Added Route Rides\nPerforming Daily check-ins\nThe Art of Effective Weekly 1:1s\nService Meetings\n\nGoal Setting: SMART (Specific\, Measurable\, Attainable\, Relevant\, Time-Based) Goals  \n\nEach attendee presents their SMART GOAL at the session. \nOngoing accountability with follow-up on Goals specific to each attendee: 2 weeks after the session and 30/60/90 days after the session providing additional takeaway value to track the status of SMART Goals and progress via Microsoft Teams calls.  \n\nPresented by Ray Shabandarian \n About the Presenter: \nRay Shabandarian \nIn November 2022\, Ray became the Director of Service Consultant at Performance Matters. He has 24 years of industry experience\, having worked at Cintas\, AmeriPride\, and Aramark in various roles such as Service Sales Rep\, Certified Route Trainer\, Service Training Coordinator\, Sales Rep\, Service Manager\, and Branch Manager. Ray transitioned to Corporate Service Training\, where he played a key role in developing\, implementing\, and managing multiple best practices and service programs across North America.
URL:https://networkcsc.com/event/csc-service-institute/
LOCATION:Chicago\, IL
CATEGORIES:Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20231010T100000
DTEND;TZID=America/Chicago:20231010T110000
DTSTAMP:20230918T214551Z
CREATED:20230918T214551Z
LAST-MODIFIED:20230918T214551Z
UID:5920-1696932000-1696935600@networkcsc.com
SUMMARY:Mastering Cybersecurity: Unveiling Threats and Empowering Risk Identification
DESCRIPTION:In this webinar we’ll dive into the world of cybersecurity\, equipping you with the knowledge and tools to effectively identify and mitigate digital risks. In an era where digital threats are constantly evolving\, understanding the intricacies of cybersecurity is crucial for individuals and organizations alike. Nancy Henriquez of Synetek Solutions will guide you through the fundamentals of cyber threats\, providing insights into the latest tactics used by malicious actors. From phishing attacks to data breaches\, you’ll gain a comprehensive understanding of the threat landscape. We’ll then shift our focus to proactive risk identification\, discussing strategies to evaluate your digital ecosystem\, pinpoint potential vulnerabilities\, and implement preventive measures. \nIf you are a business owner or manager this webinar will empower you to make informed decisions in an increasingly interconnected world. Don’t miss this opportunity to fortify your cybersecurity defenses and stay ahead of emerging threats. \nAbout the Presenter: Nancy Henriquez | VP of Sales and Marketing\, Synetek \nNancy Henriquez is VP of Sales and Marketing for Synetek Solutions\, a Texas-based Managed Service Provider serving as an outsourced IT department for small and medium sized businesses. In 2008\, Nancy co-founded her first IT business at the age of 22 after being in the industry right out of high school. In 2016 she founded an award-winning cybersecurity and compliance focused MSP before being acquired in 2021. \nNancy’s expertise are cybersecurity and compliance within small and medium sized businesses\, understanding the level of risk and responsibility and connecting that to the right tools for an organization to implement. \nNancy is an alumni of the Goldman Sachs 10K Small Business Program\, selected as a Champion for the C200 advancing women grant\, graduated from the Babson College Women Innovating Now (WIN) Lab. She has been recognized for her DE&I advocacy in the IT Channel\, listed as top 100 Women of the IT Channel in 2020\, 2021\, and 2022\, recognized as a Next-Gen Leader in the IT Channel and sits on the board of several IT organization boards. \nNancy is also the host of the Business + Tech = Success Podcast which aims to help business owners talk about IT and how it affects business long term as well as in the day to day. The podcast is available on all podcast platforms.
URL:https://networkcsc.com/event/synetek_webinar/
LOCATION:Virtual Event
CATEGORIES:Webinar
ORGANIZER;CN="CSCNetwork":MAILTO:info@networkcsc.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231005
DTEND;VALUE=DATE:20231007
DTSTAMP:20230719T150012Z
CREATED:20230508T205748Z
LAST-MODIFIED:20230719T150012Z
UID:5715-1696464000-1696636799@networkcsc.com
SUMMARY:SECURE Group Meeting
DESCRIPTION:SECURE-OCT-2023-Agenda.pdf	(782 downloads	)
URL:https://networkcsc.com/event/secure-group-meeting-7/
LOCATION:Radisson Plaza Hotel & Suites – Kalamazoo\, MI\, 100 West Michigan Ave\, Kalamazoo\, MI\, 49007\, United States
ORGANIZER;CN="CSCNetwork":MAILTO:info@networkcsc.com
END:VEVENT
END:VCALENDAR